Telecom Commission also approved the proposal to create an ombudsman to deal with telecom grievances. The ombudsman will be set up under TRAI and will require amendment to the TRAI Act.
Nearly 10 million grievances are received per quarter in telecom sector and the new mechanism of ombudsman will lead to a better and satisfactory consumer grievance redressal system
Telecom Commission is the highest decision making body of telecom department, it also approved regulator TRAI’s recommendations on internet telephony.
Bhupendra Singh Chundawat is a seasoned technology journalist with over 22 years of experience in the media industry. He specializes in covering the global technology landscape, with a deep focus on manufacturing trends and the geopolitical impact on tech companies. Currently serving as the Editor at Udaipur Kiran, his insights are shaped by decades of hands-on reporting and editorial leadership in the fast-evolving world of technology.
