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Tag Archives: AI

Dyson Institute of Engineering and Technology: Make Engineering Great Again

The Dyson Institute of Engineering and Technology teaches the next generation of engineering enthusiasts. It’s for people with a passion for solving problems and a fascination for how things work. The Dyson Institute is based at the firm’s research and development campus in Malmesbury, Wiltshire, and is the first privately-funded ... Read More »

Drones, the satellites of the future

Drones have been used for aerial photography, crop surveys, crowd monitoring, detection of illegal poaching, medical supply delivery, and other specific tasks. They are also quickly becoming the remote sensors of choice for the Internet of Things. While most of us think of drones as a tech toy for aerial ... Read More »

Adobe Unveils ‘Next Generation’ of Cloud-Based Creativity Tools

Pointing to a demand for creative business content that’s “growing like never before,” Adobe yesterday rolled out four new applications, along with numerous updates, to its Creative Cloud suite for artists, designers, photographers, and animators. Adobe’s new cloud-based applications include Adobe XD CC for designing mobile apps and Web sites, ... Read More »

Smart Search Tools Boost Online Sales and Customer Experience

“Have you ever been on your phone, using the trusty old search bar, but unable to find a product you were just looking at yesterday?” It’s a common problem that most online shoppers face and Salesforce has at least a partial solution. The question and solution were addressed in a ... Read More »

Intel’s New Nervana Neural Network Processor Aimed at Advancing AI

Sometime later this year, Intel plans to release what it’s calling “the industry’s first silicon for neural network processing.” Designed specifically for machine learning and artificial intelligence-focused computing, the Intel Nervana Neural Network Processor (NNP) will feature a new type of architecture compared to standard silicon chips. It’s being built ... Read More »

Computer Vision on IoT for even Smarter Home

There are various layers within a house that serve a specific purpose, and when combined they create what we call a “home.” For example, some are meant to keep us secure and comfortable (i.e. the door we lock, indoor security cameras, air conditioning and lighting), while some are meant to ... Read More »

Top Trends of IoT and Their Effect to the Market

The IoT market is accelerating as growth comes from numerous directions and markets. The internet of things will have a major effect on every market. It will also usher in opportunities in these spaces to start new businesses and grow existing ones. Almost every industry invest in the IoT and ... Read More »

Customer Service Gets Smart Thanks to Salesforce Einstein

Done right, customer service has more potential than ever to help companies grow their businesses, but it's also become increasingly complex. That's where artificial intelligence (AI) can step in to help, according to Salesforce, which recently announced its new AI-powered Service Cloud Einstein.

Designed to help contact centers provide their customer service employees with faster, smarter insights, Service Cloud Einstein comes with new support for case management, mobile CRM (customer relationship management) and analytics for supervisors. The new offering builds on the initial Einstein services announced by Salesforce in September.

Salesforce is rolling out its latest Einstein services one at a time. Einstein Supervisor is already generally available. Its Intelligent Mobile Service for iOS was launched earlier this week (an Android app is also available as a pilot), while Einstein Case Management will become available as a pilot offering later this year, the company said.

AI Has 'Enormous Potential'

The artificial intelligence capabilities provided through Einstein are built in part on technology developed by a company called MetaMind, a deep learning startup acquired by Salesforce last year. However, Salesforce itself has been working on CRM-focused AI for more than two years, and Service Cloud Einstein marks its next step forward in putting that research into action.

"There is enormous potential for intelligence in customer service -- from smart image recognition to intelligent upsell & cross-sell to service bots -- and the companies that can harness all that AI has to offer will deliver better experiences for their customers, create competitive advantage, and disrupt entire industries over the next few years," Bobby Amezaga, Salesforce's senior director of product marketing for Service Cloud, wrote in a blog post.

Artificial intelligence and machine learning can help business contact centers get deeper, real-time insights into their customers, Amezaga said. Organizations that make use of that... Read More »