Mumbai, October 27 (Udaipur Kiran): Shares of Hinduja Global Solutions (HGS) gained over 1.5% in early trade on Monday after the company announced the launch of Interaction Intelligence, an AI-powered enterprise solution aimed at transforming customer experience (CX) and quality assurance operations.
The stock was trading at ₹530.00, up ₹8.25 or 1.58%, compared to its previous close of ₹521.75 on the BSE. It opened at ₹524.85 and touched an intraday high of ₹535.00 and low of ₹519.80. A total of 395 shares were traded on the counter so far.
A BSE Group ‘B’ stock with a face value of ₹10, HGS has recorded a 52-week high of ₹795.00 (November 11, 2024) and a 52-week low of ₹436.05 (April 7, 2025). The company’s market capitalization currently stands at ₹2,442.31 crore.
The promoters hold 67.99%, while institutions and non-institutions own 11.83% and 20.19%, respectively.
The newly launched Interaction Intelligence solution is built on the HGS Agent X framework and is designed to elevate Quality Assurance (QA) from a routine support function to a strategic intelligence platform. It leverages enterprise-grade AI to deliver deep, actionable insights from customer interactions across omni-channels.
According to HGS, the platform enables enterprises to analyze up to 100 times more customer interactions than traditional QA methods. It integrates conversational, behavioral, and operational metrics in real time, offering comprehensive visibility into agent performance, compliance, and customer loyalty factors.
By assessing tone, empathy, accuracy, and procedural adherence at scale, Interaction Intelligence provides an unbiased, data-driven evaluation of service quality, leading to improved operational efficiency and customer satisfaction.
Hinduja Global Solutions (HGS) is a leading provider of Business Process Management (BPM) and digital customer experience (CX) services, serving clients across multiple industries, including media, communications, and technology.
Bhupendra Singh Chundawat is a seasoned technology journalist with over 22 years of experience in the media industry. He specializes in covering the global technology landscape, with a deep focus on manufacturing trends and the geopolitical impact on tech companies. Currently serving as the Editor at Udaipur Kiran, his insights are shaped by decades of hands-on reporting and editorial leadership in the fast-evolving world of technology.
