New Delhi, February 23: The Indian Postal Department (India Post) unveiled a comprehensive roadmap on Monday aimed at increasing revenue, enhancing operational efficiency, and strengthening its grassroots network. The department reported an 8.8% increase in total income for the first three quarters of the financial year 2025-26 compared to the same period last year.
According to the department’s data, the total revenue for the postal department in the first three quarters of FY 2025 was ₹9,385 crore, which rose to ₹10,211 crore in the corresponding period of FY 2026.
The parcel segment saw a significant growth of 12.3%, attributed to product restructuring, improved logistics, and targeted strategies in cities with e-commerce hubs.
India Post has initiated a pilot project for next-day delivery under its 24 Speed Post parcel service between Tier-1 cities and metro areas. Over 95% of delivery attempts in six major cities, including Delhi, Mumbai, Chennai, Kolkata, Bengaluru, and Hyderabad, were successful.
The Core Citizen Services (CCS) segment nearly doubled its income, recording a growth of 95.3%. Key contributors included Aadhaar enrollment and update centers, passport services, KYC verification, and telecom partnerships.
Postal Life Insurance (PLI) continued to show strong performance with a 15% annual growth, significantly higher than the average industry growth rate of 6% for FY 2024. There are currently 1.24 crore active policies under PLI and Rural PLI, with total assets under management amounting to ₹2.27 lakh crore.
Under the ‘Postal Export Centre (DNC)’ initiative, over 1,000 export facilitation centers have been established across the country, aiding MSMEs and local vendors. As of January 31, 2026, these centers handled 13 lakh parcels and achieved an export value of ₹303 crore to 135 countries.
The department has also launched pilot projects for international shipping collaborations with major countries like the USA, UK, and Canada, partnering with logistics platforms to strengthen mid and last-mile delivery.
The expansion of digital services in the Post Office Savings Bank (POSB) continues, with the implementation of Aadhaar-based e-KYC, UPI integration, and video-based customer identification processes. By November 2025, 37.36 crore accounts and certificates were linked under core banking solutions, with total deposits amounting to ₹21.77 lakh crore.
India Post Payments Bank (IPPB) accounts have surpassed 12.91 crore, while 3.80 crore Sukanya Samriddhi accounts have been opened. The department aims to increase online transactions in insurance services from 9% to 70% by 2028-29 and move towards a paperless system.
The restructuring of post offices is being carried out based on population metrics, with measures such as the merger of Speed Post and Registered Post processing hubs and the integration of mail categories to enhance efficiency.
By March 2026, 100 post offices will be modernized under the ‘N-Gen’ initiative, and modern campus postal services equipped with technology are being developed in partnership with 46 educational institutions.
The postal department states that these reforms aim to establish India Post as a competitive logistics and financial service provider in a rapidly changing market, ensuring financial robustness and an improved customer experience.
Bhupendra Singh Chundawat is a seasoned technology journalist with over 22 years of experience in the media industry. He specializes in covering the global technology landscape, with a deep focus on manufacturing trends and the geopolitical impact on tech companies. Currently serving as the Editor at Udaipur Kiran, his insights are shaped by decades of hands-on reporting and editorial leadership in the fast-evolving world of technology.