New Delhi, May 14, 2025 — Telecom major Bharti Airtel has restored network services after a brief outage disrupted mobile connectivity across several regions of India on the evening of May 13. The issue, which primarily impacted users in Tamil Nadu, Kerala, and parts of New Delhi, began around 7:00 PM IST and continued intermittently until 11:35 PM IST.
📉 Outage Timeline and Affected Areas
The outage was first flagged by users on social media and was confirmed by downtime monitoring platform Downdetector, which recorded over 8,400 reports at the peak of the incident around 9:05 PM IST.
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Reported issues:
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65% users had no mobile signal
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15% experienced mobile internet issues
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20% cited miscellaneous network problems
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Major affected cities:
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Tamil Nadu: Chennai, Coimbatore, Dindigul
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Kerala: Thrissur and other regions
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Telangana: Hyderabad
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National Capital Region: New Delhi
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While many users reported complete loss of calling ability, a few users in the same areas were still able to access mobile data, according to local news sources including The Hindu.
📱 User Reactions on Social Media
The outage led to a wave of complaints and expressions of frustration on social media platform X (formerly Twitter). One affected user from Kerala posted:
“I have a valid pack until June 22nd, 2025. But I can’t make calls or use mobile data since yesterday! What kind of service is this?”
Many users also shared screenshots of text messages from Airtel acknowledging the network issue.
🛠️ Official Response from Airtel
Airtel sent out messages to affected customers stating:
“Last evening, we encountered a network outage in few areas of Tamil Nadu and Kerala. Our team worked diligently overnight to resolve the issue. Our services have been fully restored. We apologise for any inconvenience this may have caused and thank you for your patience and understanding during this time.”
By 1:05 AM on May 14, the majority of network issues were reportedly resolved, and services across affected areas were fully functional.
✅ Current Status
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Services: Fully restored across all reported regions
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Customer support: Airtel has urged users still facing issues to contact customer care via the MyAirtel app or official helpline.
Bhupendra Singh Chundawat is a seasoned technology journalist with over 22 years of experience in the media industry. He specializes in covering the global technology landscape, with a deep focus on manufacturing trends and the geopolitical impact on tech companies. Currently serving as the Editor at Udaipur Kiran, his insights are shaped by decades of hands-on reporting and editorial leadership in the fast-evolving world of technology.
