Firstsource Solutions shines on launching new AI platform ‘FirstSenseAI’

Firstsource Solutions is currently trading at Rs. 149.65, up by 5.70 points or 3.96% from its previous closing of Rs. 143.95 on the BSE.

The scrip opened at Rs. 144.15 and has touched a high and low of Rs. 151.95 and Rs. 144.00 respectively. So far 257791 shares were traded on the counter.

The BSE group ‘A’ stock of face value Rs. 10 has touched a 52 week high of Rs. 151.95 on 04-Aug-2023 and a 52 week low of Rs. 95.80 on 26-Dec-2022.

Last one week high and low of the scrip stood at Rs. 151.95 and Rs. 140.70 respectively. The current market cap of the company is Rs. 10053.43 crore.

The promoters holding in the company stood at 53.66%, while Institutions and Non-Institutions held 25.16% and 21.19% respectively.

Firstsource Solutions has launched its new AI platform – FirstSenseAI – that enables companies to capture real-time customer data and use it to power intelligent, personalized interactions with instant insights and decision-making. With its ability to understand and respond to a customer’s needs in seconds, FirstSenseAI elevates the human experience, boosting customer loyalty while improving process efficiency.

The FirstSenseAI platform has already been deployed among select Firstsource clients in various industries, including Telecom, EdTech, Healthcare, and IT services, and is delivering tangible results. A Telecom client is harnessing the platform’s AI/ML capabilities to help customer service agents deliver more relevant, personalized recommendations to customers; an EdTech company is using the platform’s Generative AI capabilities to create a touchless solution to service student emails; and a Health Plan is leveraging digital twin to rapidly identify complex claims and route them to skilled agents for faster resolution.

Firstsource Solutions is a global provider of business process management services.

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