Maruti Suzuki has ensured to educate its customers in advance in Odisha and West Bengal regions on the do’s and dont’s to avoid damage to vehicles during cyclone Fani. The company reached out to its database of over 3 lakh customers through SMS and informed them about preventive measures on April 30, 2019, nearly a week before the cyclone’s landfall. Maruti Suzuki actioned series of measures including distributing its team district-wise to quickly take care of any damages.
The company’s officials were assigned a district each and their mobile number was shared with the customers in that area for help and support. All the workshops in affected area resumed operations from next day of cyclone for servicing of vehicles to avoid discomfort to customers. Maruti Suzuki also tied up seven major vehicle towing agencies to provide seamless services to its customers and also spare parts were requisitioned on a fast track basis.
Maruti Suzuki India (formerly known as Maruti Udyog) is an automobile manufacturer in India. It provides passenger cars, utility vehicles and vans. The firm also offers pre-owned car sales, fleet management and car financing services.