Udaipur, July 28: In Udaipur, residents no longer need to wander around for solutions to issues like broken roads, sanitation, drinking water, streetlights, tree trimming, waterlogging, and drainage. This has become possible due to the Comprehensive Complaint Redressal System (CCRS) app launched by the Udaipur Municipal Corporation, which allows for online registration, resolution, and monitoring of complaints. Initiated as a pilot project in January 2026, the app has significantly expedited the complaint resolution process.
Under the guidance of Chief Minister Bhupendra Patel, the municipal administration aims to make Udaipur cleaner, more convenient, and citizen-centric through the CCRS system, which is based on modern technology and a robust administrative framework, enhancing transparency and effectiveness. So far, over 4,000 complaints have been registered through the CCRS, with a dedicated mobile response team dispatched immediately upon receipt of a complaint, resulting in an impressive 85% of issues being resolved on the same day.
Local resident Ashokbhai Rathod stated, “If you have any complaint, whether it’s a water leak, drainage issue, lighting problem, or a pothole, just upload a photo on the app. The municipal corporation resolves it within 48 hours.”
Another resident, Antariksh Parmar, praised the application, saying, “The app launched by the Udaipur Municipal Corporation is excellent and commendable. We receive results for our complaints within 48 hours.”
Udaipur Municipal Commissioner Dev Chaudhary emphasized, “We have established a strong system. We resolve any registered complaint within 48 hours of the SLA period. This year alone, we have addressed 85% of over 4,000 complaints within 48 hours.”
This digital initiative for officially registering complaints from the comfort of home has significantly alleviated the troubles faced by Udaipur’s citizens. The swift, transparent, and technology-driven complaint redressal system has emerged as a model for other municipal corporations across Gujarat.
Bhupendra Singh Chundawat is a seasoned technology journalist with over 22 years of experience in the media industry. He specializes in covering the global technology landscape, with a deep focus on manufacturing trends and the geopolitical impact on tech companies. Currently serving as the Editor at Udaipur Kiran, his insights are shaped by decades of hands-on reporting and editorial leadership in the fast-evolving world of technology.