On the morning of September 26, Airtel, one of India’s leading telecom service providers, experienced a massive service disruption, leaving thousands of users grappling with connectivity issues. Customers across the country reported being unable to make calls, send messages, or access mobile internet, sparking widespread frustration.
Over 3,000 Complaints Filed on Downdetector
The outage was tracked by Downdetector, a platform that monitors online service disruptions. During the peak of the outage, over 3,000 users reported problems. Of these, 47% faced issues with mobile internet, 30% reported a complete service blackout, and 23% experienced poor signal reception.
Gujarat Hit Hardest
The impact was most severe in Gujarat, where users flooded social media with complaints. On X (formerly Twitter), affected customers expressed their dissatisfaction and demanded a quick resolution. Social media quickly became the primary platform for users to air grievances and seek updates.
Airtel’s Silence Fuels Customer Frustration
As of now, Airtel has not issued an official statement addressing the outage or providing a timeline for service restoration. The lack of communication has further aggravated customer frustrations, with many calling for greater transparency and accountability from the telecom giant.
Advice for Affected Users
Airtel users are advised to monitor the company’s official social media handles for updates. While the disruption is expected to be temporary, customers are eagerly awaiting a swift resolution to resume their regular services.
TRAI’s New Year Gift: Affordable Recharge Plans Introduced
In a bid to benefit India’s 120 crore mobile users, the Telecom Regulatory Authority of India (TRAI) has introduced affordable recharge plans, including a low-cost option starting at ₹10. Additionally, amendments to the tariff order aim to ensure better value for consumers. These measures are expected to offer significant relief to mobile users across the country.
My name is Ganpat Singh Choughan. I am an experienced content writer with 8 years of expertise in the field. Currently, I contribute to Udaipur Kiran & Daily Kiran, creating engaging and informative content across a variety of categories including technology, health, travel, education, and automobiles. My goal is to deliver accurate, insightful, and captivating information through my words to help readers stay informed and empowered.