Mumbai, August 4: The Maharashtra government has ordered the implementation of five major reforms across all administrative departments under the ‘Process Re-engineering’ initiative. The aim is to eliminate the need for citizens to visit offices, significantly reduce the steps in approval processes, and expedite the delivery of government services to the public.
According to a government order issued by the state planning department, the ‘Government Process Re-engineering’ (GPR) initiative seeks to make government welfare schemes and everyday administrative services transparent, accessible, and digital-first.
Departments will rely entirely on online verification and digital validation systems to prevent citizens from having to visit government offices. The process will be simplified by auto-fetching citizen data directly from existing databases like Aadhaar and Maha-Samanvay.
Where digital records exist, the requirement to submit physical documents will be eliminated. Departments will utilize DigiLocker and API interoperability, primarily relying on self-declaration.
The order also states that the decision-making process will be limited to a maximum of three administrative levels, with clearly defined roles at each level to eliminate delays caused by bureaucracy.
With updated legal timelines under the ‘Right to Services’ (RTS) Act, processing times will be reduced significantly through extensive use of technology. The state-level GPR approval committee, chaired by the Chief Secretary, will oversee these changes. The committee will evaluate departmental proposals, validate digital workflows, approve revised application forms, and authorize simplified approval processes.
For operational updates that do not require legal changes or high-level policy shifts, secretaries of administrative departments can issue procedural orders directly.
The state IT company, Maha-IT, has been prioritized to make necessary changes to the government portal and develop essential digital infrastructure.
Previously, Chief Minister Devendra Fadnavis had outlined and implemented several administrative reforms focused on rapid decision-making and direct service delivery to the public, including the “Zero Bureaucracy” model, process re-engineering, and structural restructuring of government departments.
In a significant administrative overhaul, the state cabinet approved the reorganization of the state secretariat, increasing the number of administrative departments from 33 to 45 without creating any new positions.
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