Delhi Metro’s WhatsApp-based ticketing feature is now available on all routes

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Delhi Metro Rail Corporation (DMRC) has made its WhatsApp-based ticketing feature available on all routes. The feature, which was launched in pilot mode on December 20, 2022, allows commuters to purchase and recharge their smart cards using WhatsApp.

To use the feature, commuters need to save the DMRC WhatsApp number (91-8800333811) on their phone and send a “hi” message. The commuter will then be guided through the process of purchasing or recharging their smart card.

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The WhatsApp-based ticketing feature is a convenient way for commuters to purchase and recharge their smart cards without having to stand in queues at metro stations. It is also a safe option, as commuters do not need to carry any cash or card with them.

To purchase a new smart card, commuters need to provide their name, mobile number, and email address. They will then be sent a link to create a DMRC account. Once the account is created, commuters can purchase a new smart card by paying the required fee using WhatsApp Pay, UPI, or credit/debit card.

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To recharge an existing smart card, commuters need to provide their smart card number and the amount they want to recharge. They will then be sent a link to make the payment.

The WhatsApp-based ticketing feature is available in both English and Hindi. It is a welcome addition to the many digital initiatives taken by the DMRC in recent years.

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Here are some of the key features of the WhatsApp-based ticketing feature:

  • Commuters can purchase and recharge their smart cards using WhatsApp.
  • The feature is available on both English and Hindi.
  • It is a convenient and safe way to purchase and recharge smart cards.

The WhatsApp-based ticketing feature is a welcome addition to the Delhi Metro. It makes it easier and more convenient for commuters to use the metro system.