Thursday , October 28 2021

Tech Mahindra’s arm features as leader in NelsonHall 2019 NEAT Evaluation

Tech Mahindra’s Business Process Outsourcing arm has been recognized as a ‘Leader’ for its Customer Experience (CX) services in Retail and Consumer Packaged Goods (CPG) industry by Nelson Hall’s 2019 NEAT (Nelson Hall Vendor Evaluation and Assessment Tool).

NelsonHall has particularly acknowledged Tech Mahindra BPS for its experience in personalization and customization with retail clients, investments in customer-facing automation through strategic partnership and IP (Intellectual Property), dedicated analytics models, and significant experience in seasonal and peak support with multi-shore examples.

Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra. The company, since 2002 has operations in China with offices in Beijing, Shanghai, Nanjing and Guangzhou.

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