In a bid to bring in transparency in ticket bookings done through authorized railway agents, Indian Railway Catering and Tourism Corporation (IRCTC) has introduced an OTP-based system which will allow passengers to cancel their tickets and get refunds using the password provided by the railway subsidiary. This system will be applicable only to the e-tickets booked through its authorized agents.
Under the new system, whenever a customer cancels a ticket or a fully waitlisted ticket booked through an authorized IRCTC agent, an SMS with a one-time password (OTP) and the amount to be refunded will be sent on the passenger’s mobile number. The customer will be required to share the OTP with the agent who booked the ticket for getting the refund.
IRCTC is the only entity authorised by the Indian railways to provide catering services to railways, online railway tickets and packaged drinking water at railway stations and trains in India.