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Flipkart to pay Rs 15,000 for faulty mobile charger

HYDERABAD: A district consumer forum here has directed an online commerce company to pay 15,000 as compensation to a customer for selling him a faulty mobile charger that damaged his phone.

The petitioner, Dr Ahmed AQ Irfani, purchased a battery charger via Flipkart in January 2016 for 259. When Irfani plugged the charger into the power socket and connected the cable to his mobile phone, in less than 10 minutes, the wires in the phone burnt rendering the device useless.

“When I complained to Flipkart, they offered to replace the faulty charger, but declined to compensate for the damage caused to my phone. They suggested that the device could have been damaged because of the surge in power,” said Irfani before the forum adding that it was clearly mentioned on the charger that it’s capable of withstanding power fluctuations ranging between 100 volts and 240 volts.

Alleging deficiency of service by Flipkart, Irfani filed a petition seeking refund and compensation.
Flipkart, meanwhile, contented that they are an online website acting as an intermediary between various buyers and sellers facilitating sale and purchase of various products and in no way has it any control over the quality of products.


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