Infosys has been selected by Citizens Energy Group to enhance the company’s customer service experience. As part of this engagement, Citizens will transform its customer service by leveraging ‘Infosys Preconfigured Accelerator for Customer Experience (PACE)’, an industry leading framework tuned for Oracle Utilities Customer to Meter (C2M) platform. Infosys is a Platinum level member of the Oracle PartnerNework (OPN).
Citizens will replace its current Customer Information Systems (CIS) with Oracle Utilities C2M, an offering that combines market-leading CIS and meter data management capabilities in one complete solution. Being delivered using Infosys PACE, this implementation will modernize Citizens customer services, self-service and meter data management processes.
Infosys is a global leader in technology services and consulting. The company enables clients in 45 countries to create and execute strategies for their digital transformation.