In a significant drive to strengthen the ongoing good governance initiatives in Jammu and Kashmir, Dr Jitendra Singh and Lieutenant Governor of Jammu & Kashmir held a telephonic discussion on the plan for next phase of expansion of the online Public Grievance Redressal portal in the Union Territory.
Following the discussion, Dr Jitendra Singh immediately convened a meeting of senior officers dealing with Public Grievances. A plan was finalised to extend and establish a Portal in each of District Headquarters in Jammu & Kashmir for addressing the grievances of citizens and for providing services seamlessly at their doorstep.
To implement this initiative, it has been decided that Department of Administrative Reforms and Public Grievances (ARPG), Government of India will further enhance the ongoing collaboration with the Jammu & Kashmir Government to revamp the “Awaaz e-Awam” Portal with mapping of last mile grievance officers for improved quality of grievance redressal and reduced timelines in effective disposal of cases.
Dr. Jitendra Singh informed that in pursuance of this endeavour, a focused team of officials from DARPG would be constituted to work with Jammu & Kashmir Government in the coming days.
This initiative is a continuation of a series of sustained efforts by the Union Government to create a transparent, accountable and citizen-friendly effective administration in the Union Territory of Jammu & Kashmir in line with the vision outlined by the Prime Minister Narendra Modi.