Tata Power Company has launched Chatbot for enhancing customer service. Chatbot will allow customers to get their queries answered through Chat on Tata Power Mobile App, Tata Power customer portal as well as Tata Power Facebook messenger. With this solution, Tata power is looking at drastically reducing the response time to the customer queries to within few seconds and being available to the customer 24*7 in Mumbai.
The company is the first utility to adopt and deploy artificial intelligence powered chatbot for customer service. With the introduction of Customer support Chatbot, the company has once again reinforced its commitment to capitalize on digital channels for enhanced customer experience.
Tata Power is India’s largest integrated power company with a growing international presence. The company together with its subsidiaries and jointly controlled entities has presence in all the segments of the power sector viz. Fuel Security and Logistics, Generation (thermal, hydro, solar and wind), Transmission, Distribution and Trading.