A class action lawsuit filed in Illinois last week alleges that Microsoft did not do enough to ensure that its Windows 10 operating system wouldn’t cause problems for users who downloaded it.
The suit, filed Thursday in the U.S. District Court for the Northern District of Illinois, names three plaintiffs and seeks more than $5 million in damages. It was filed on behalf of all Microsoft users in the U.S. who lost data or whose devices were damaged after installing Windows 10.
Released in July 2015, Windows 10 was offered as a free upgrade for one year to any Microsoft users running previous versions of the company’s operating system. While Microsoft touted the cloud-focused Windows 10, now installed on more than 400 million devices, as its most advanced and secure OS to date, many customers have complained about the company’s aggressive efforts to get people to upgrade.
Prompts and Upgrade Hard To Dismiss
In the lawsuit, filed by the Chicago law firm of Edelman, Combs, Latturner & Goodwin, plaintiffs Stephanie Watson, Robert Saiger, and Howard Goldberg allege that Windows 10 caused their computers to lose data and stop functioning properly. While Saiger and Goldberg said they voluntarily installed the new OS, Watson claimed her computer was upgraded to Windows 10 without her permission.
All three plaintiffs said they lost time and money trying to recover lost data and resolve other problems caused by the upgrade. Watson said she eventually bought a new computer because her old one could not be successfully repaired.
The lawsuit also noted that Microsoft’s prompts and upgrade offers for Windows 10 were difficult to dismiss and remove, and the operating system itself was not easy to uninstall if users found the upgrade caused problems.
“A great number of people have installed the Windows 10 system inadvertently or…